The economic impact of innovations in tourism and hospitality

Currently tourism industry has played a major role in the economy of most important industrialized regions. Innovative technologies and types of businesses have changed the content of the environment. Innovative services “mean something new in the way of life, organization, timing and placement of what can usually be described as individual and collective processes that relate to consumers”. Research in the field of innovation in the services sector has evolved from a global point of view to the prospect of differentiation, portraying it as something different from product innovation and, finally, a transition to a synthesis perspective.